Groups


If your group is 10 or more people (including children), who are traveling together from a common origin to a common destination using the same fare basis code, you can request Group Service on Aeromexico. Please contact your local Aeromexico sales office.

All group requests must be done trough G5 system, Group Desk will reply through G% system as well.

Group Booking Procedures

DEPOSIT AND CANCELLATION POLICIES


Deposits
Once AeroMexico has confirmed a group booking, a deposit must be collected and an MCO scan must be sent by e-mail (in order to verify the deposit), to the corresponding coordinator and the deposit will be based on the negotiated route and fare as follows:
For Europe and Asia, 15 natural days after confirmation:
USD100.00 per passenger, Refundable.
For South America, 15 natural days after confirmation:
USD50.00 per passenger, Refundable.
For routes in the USA and Central America, 15 natural days after confirmation:
USD50.00 per passenger, Refundable.
For Domestic routes, 15 natural days after confirmation:
USD80.00 per passenger, Refundable.

Cancellations

LOW SEASON

Cancellation Date

Penalties for Europe, Asia, SAO and EZE

Penalties for USA, Canada, LATAM, SCL and LIM

Penalties for Domestic routes

Day 42 to day 22

$160.00 USD plus taxes

$100.00 USD plus taxes

$1,200.00 MXN plus taxes

Day 21 to day 8

$210.00 USD plus taxes

$150.00 USD plus taxes

$1,700.00 MXN plus taxes

Day 7 to No Show

100% grp value plus taxes

100% grp value plus taxes

100% grp value plus taxes

 

HIGH SEASON

Cancellation Date

Penalties for Europe, Asia, SAO and EZE

Penalties for USA, Canada, LATAM, SCL and LIM

Penalties for Domestic routes

Day 60 to day 46

$100.00 USD plus taxes

$85.00 USD plus taxes

$1,000.00 MXN plus taxes

Day 45 to day 22

$160.00 USD plus taxes

$100.00 USD plus taxes

$1,200.00 MXN plus taxes

Day 21 to day 8

$210.00 USD plus taxes

$150.00 USD plus taxes

$1,700.00 MXN plus taxes

Day 7 to No Show

100% grp value plus taxes

100% grp value plus taxes

100% grp value plus taxes

It is very important that every Group tickets with a discounted fare must have an IT code, this code will be given by the group department. If IT code is not included in the ticket, a debit memo will be send to your office without exception.

For programs: The deposit will be the total amount of the first group, Non Refundable.

In case of cancellations, the penalties mentioned above will apply, depending on the route.
The following dates are considered as Peak Season:
EASTER: Two weeks before Easter Sunday and one week after.
SUMMER VACATION: From JUN 30 to AUG 17.
CHRISTMAS HOLIDAYS: From DEC 09 to JAN 08.

All dates not included above are either considered as Off Peak or as established by territory, please verify the blackout periods each year to reconfirm.